The processing of personal data is governed by the General Data Protection Regulation (GDPR). Personal information is any information that could be used to identify you or another individual. We may collect personal information from you in a number of different ways, you may share that information with us or we may collect it using other means.
Information you share with us
We may collect personal information that you share with us when you contact us or interact with us through our website, applications, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed.
Information from your online interactions
We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our website. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites:
- We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most.
- We may also collect and handle information about how you engage with news, promotional campaigns and advertising online, outside of our own websites; for example, on Google, YouTube or on social media.
- “Cookies” are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.
- Please note that we do not currently respond to Do Not Track (DNT) signals.
As a viewer of our website, or if you use our products or services, we may periodically send you communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening which we think you might like to know about; whether it’s our latest news, offers or upcoming events and we want to make sure you’re happy with the communications you receive from us.
- We may collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more, for example by clicking on a link within our e-mail, and if you ask us not to contact you anymore.
- We may use that information to make sure that we stop sending you communications when you ask us to.
- We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think are relevant based on your interests and how you have engaged with our previous e-mails.
You have the right to object to our use of your information for this purpose (see the section below titled ‘Your controls and choices’).
We may also interact with you on social media:
- You may use social media to contact us or to let people know what you think about us.
- We may review publicly available social media and online sites to get a better understanding of what people are saying about us, our products, technology and services and to assist those who prefer to contact us through social media.
The information we collect from social media and online sites sometimes includes personal information that has been posted online and is publicly available. We make sure any information we use is properly credited to its source or is anonymised.
These online and social media sites have their own privacy policies explaining how they use and share your personal information. You should carefully review these privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
How do we use your personal information?
Information you share with us
We use the personal information you share with us in the following ways:
- To respond to your queries and requests;
- To communicate with you;
- To provide updates to you about any changes to our policies or any other matters which we may need to tell you about.
Information from your online interactions
We use the personal information from your online interactions in the following ways:
- To identify any part of our website that isn’t working as well as it should – so we can fix things and make our websites better for you and other users;
- For profiling and statistical analysis of content popularity, and of our viewers behaviour when using our website.
- We also want to be able to monitor your use of our websites and how you engage with any promotional campaigns or advertising online, so that we can:
- customise and improve the way that you interact with us in future (for example, by showing you content that we think you might like); and
- for as long as you are happy for us to do so, send you more relevant and interesting communications.
- You have the right to object to our monitoring of your use of our websites and how you engage with our content online for these purposes. For more information on how to exercise your right to object, see the section below entitled ‘Your controls and choices’.
Opt-In/Start Contacting Me
If you have not previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an “opt-in”) by contacting us and stating that you would like to receive communications from us.
Opt-Out/Stop Contacting Me
If you want to stop receiving communications from us (sometimes called “opting out”), you can do so at any time by;
- Contacting us and stating that you no longer wish to receive such communications;
- Using the unsubscribe option included in an e-mail communication, or
- Emailing us using our contact form.
Personal information we share with third parties
Third parties who provide services on our behalf
We share your personal information with certain third parties who may provide services on our behalf.
- They only have access to the personal information they need to perform those services.
- They are required to keep your personal information confidential and may not use it other than as we ask them to.
The third parties who provide services on our behalf fall into the following categories
- Third parties that help us with mailing services, communication services, IT technologies (e.g. data storage) and security services.
- Third parties that assist us with our marketing, helping us to understand how well our online content works, to reach people who are more interested in our content, by setting cookies.
- Social media platforms who serve our content on their platforms on our behalf (and who we may securely share your personal information with in order to serve this advertising to both you and/or others).
Other third parties
We may also share your personal information if we are required to do so by law, including in response to a legal process, such as a court order, or to comply with other national or local laws.
Links to third party websites
We may provide links to other websites, which are not operated and controlled by us.
- We have no control over these and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information.
- We do not endorse or make any representations about third party websites.
- Third party websites may have their own privacy policies explaining how they use and share your personal information.
- You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
How long do we keep your personal information?
Your controls and choices
You have the right to ask us to update and amend personal information that we hold about you. If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request.
In certain circumstances, you can:
- object to the use of your personal information for certain purposes;
- ask us to limit or restrict processing of your personal information;
- ask us to remove or delete personal information about you;
- ask us to provide your personal information to a third party provider of services.
If you would like to exercise any of your rights in relation to your personal information, please contact us using our form.
How do we protect your personal information?
We are committed to protecting your personal information:
- We use appropriate technical and organisational measures to protect your personal information and privacy.
- We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.
- Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so in accordance with the GDPR requirements.
Data transfers, storage and the global handling of your personal information
Our company is headquartered in the United Kingdom (UK):
- We collect personal information in the country in which you live.
- The third parties that we share your personal information with may handle or transfer your personal information across borders outside of the UK, and outside of the EEA, to other countries in which they have facilities.
- We will make sure that both any transfer of your personal information by us or by the third parties that we share your personal information with, and our handling of your personal information, complies with those laws which apply to us.
By using our website, you agree to us transferring, storing and handling your personal information in this way.
Our website and services are not directed at children. We do not knowingly collect any personal information from children:
- If you are a child, please do not attempt to provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.
- If you are aware of a child who has provided their personal information to us, please contact us using our contact form.
- If we have your e-mail address, we may also e-mail you with information on those changes.
- If we need to, we will also ask you to confirm that you are happy with those changes.
We stand behind the commitments we make. We will never change our policies and practices in a way that will offer less protection for personal information than we already have about you without your consent.
If you have any questions, comments or concerns, or would like to discuss how we use the personal information we hold about you, please email us using our contact form.
If, after speaking to us, you are not satisfied with our response, you can contact the relevant regulator or authority in your country that is responsible for handling complaints about the use of personal information.
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